At Studio Sakura Rei, many of our products are handmade, custom-created, or personalized with care. Because of the nature of these items, our return policy is designed to be fair while protecting custom work.
Custom and Personalized Items
Our refund Custom artwork, personalized gifts, and made-to-order items are non-refundable and non-returnable once production has begun.
Production is considered to have begun once an order is placed and materials or design work have started.
However, if your item arrives:
• damaged
• defective
• or incorrect due to our error
please contact us within 3 days of delivery and include clear photos of the issue.
If a problem is confirmed, we will gladly:
• replace the item
• or provide a refund when appropriate.
Non-Custom Items
For ready-made items such as stationery or stickers, returns may be accepted within 14 days of delivery if the item is:
• unused
• in original condition
• returned in original packaging.
Customers are responsible for return shipping costs unless the item was defective or sent in error.
Processing Refunds
Approved refunds will be issued to the original payment method after the returned item has been received and inspected.
Processing times may vary depending on your payment provider.
Need Help?
If you have questions about your order, please contact us at:
We want every customer to have a positive and meaningful experience with Studio Sakura Rei. If something isn’t right, please reach out and we will do our best to make it right.